The LSQA ISO 9001:2015 Awareness Training Course provides participants with a clear understanding of the principles, structure, and requirements of the ISO 9001:2015 Quality Management System standard. This introductory course is designed to build awareness of quality management concepts, the process approach, risk-based thinking, and the importance of customer satisfaction and continual improvement.

Participants will gain practical knowledge of how ISO 9001 contributes to improved organizational performance, operational efficiency, regulatory compliance, and customer confidence. Through interactive discussions and real-world examples, attendees will understand the roles and responsibilities of employees in supporting an effective Quality Management System.

Expected Learning Outcomes

Upon successful completion of this course, participants will be able to:

• Understand the purpose and benefits of ISO 9001:2015.
• Explain the key principles of Quality Management Systems.
• Recognize the structure and main requirements of ISO 9001:2015.
• Understand the process approach and risk-based thinking.
• Identify employee responsibilities within a Quality Management System.
• Appreciate the importance of customer focus and continual improvement.
• Support organizational quality objectives and compliance initiatives.
• Contribute to maintaining an effective Quality Management System.

Language: Arabic & English

Duration: 4 Hours (Accredited) Delivery: Classroom or In-House

Certificate: International Certificate of Completion Examination: Not Required

Prerequisites: None

Target Audience: All Employees, New Staff, Supervisors, Team Leaders, Department Managers, Administrative Personnel, and anyone seeking a general understanding of ISO 9001:2015.

Course Fee: 45 US$ per participant, including training materials, course handouts, venue, certificate, refreshments, and a light lunch.

The LSQA ISO 9001:2015 Documentation Training Course equips participants with the practical knowledge and implementation tools required to design, document, implement, and maintain an effective Quality Management System (QMS) in accordance with ISO 9001:2015. Designed for quality professionals, management representatives, consultants, and implementation teams, this interactive course combines internationally recognized best practices with practical workshops to help participants confidently develop a fully documented management system.

Participants will gain hands-on experience using essential QMS implementation and documentation tools, including project planning, communication planning, SWOT analysis, the Seven Quality Management Principles, organizational context, interested parties and their requirements, process mapping, Turtle Diagrams, systems mapping, documented information, risk-based thinking, and continual improvement methodologies. Throughout the course, real-world case studies and industry-specific examples ensure practical understanding and immediate workplace application.

Expected Learning Outcomes

Upon successful completion of this course, participants will be able to:

• Understand the documentation requirements of ISO 9001:2015.
• Develop and implement a documented Quality Management System.
• Define the organization's context and identify interested parties.
• Apply the Seven Quality Management Principles effectively.
• Create policies, procedures, process maps, and documented information.
• Apply the process approach, Turtle Diagrams, and systems mapping techniques.
• Integrate risk-based thinking into QMS documentation.
• Prepare a structured implementation plan for ISO 9001 certification.
• Maintain and continually improve documented management system information.
• Support successful certification and long-term organizational compliance.

Language: Arabic & English

Duration: 8 Hours (Accredited) Delivery: Classroom or In-House

Certificate: International Certificate of Completion Examination: Not Required

Prerequisites: None

Target Audience: Quality Managers, Management Representatives, Internal Auditors, Consultants, Process Owners, and professionals responsible for designing, implementing, documenting, or maintaining a Quality Management System.

Course Fee: 85 US$ per participant, including training materials, an original copy of the ISO 9001:2015 standard, venue, certificate, refreshments, and a light lunch.

The LSQA ISO 9001:2015 Internal Auditor Training Course equips participants with the knowledge and practical auditing skills required to plan, conduct, report, and follow up internal audits in accordance with ISO 9001:2015 and the auditing guidelines of ISO 19011:2018. This interactive course combines auditing principles with practical exercises, enabling participants to evaluate the effectiveness of a Quality Management System and identify opportunities for continual improvement.

Participants will learn the complete internal audit process, including audit planning, checklist preparation, interviewing techniques, gathering objective evidence, identifying nonconformities, reporting audit findings, corrective actions, and audit follow-up. Practical workshops and real-world case studies ensure participants gain the confidence to perform value-added internal audits.

Expected Learning Outcomes

Upon successful completion of this course, participants will be able to:

• Understand the requirements of ISO 9001:2015 and ISO 19011:2018.
• Explain the principles and ethics of management system auditing.
• Plan and prepare an effective internal audit programme.
• Develop audit plans and audit checklists.
• Conduct process-based internal audits.
• Gather and evaluate objective audit evidence.
• Interview auditees professionally and effectively.
• Identify, classify, and report audit findings and nonconformities.
• Evaluate corrective actions and verify their effectiveness.
• Prepare professional audit reports and support continual improvement.

Language: Arabic & English

Duration: 16 Hours (Accredited) Delivery: Classroom or In-House

Certificate: International Certificate of Completion Examination: Yes

Prerequisites: Basic knowledge of ISO 9001:2015 is recommended.

Target Audience: Internal Auditors, Quality Managers, Management Representatives, Process Owners, Compliance Officers, Supervisors, Consultants, and professionals responsible for planning, conducting, or managing internal audits.

Course Fee: 175 US$ per participant, including training materials, an original copy of ISO 19011 guidance, course handouts, venue, certificate, refreshments, and a light lunch.

The LSQA IRCA Certified ISO 9001:2015 Lead Auditor Training Course is an intensive, internationally recognized program designed to develop the knowledge and practical auditing skills required to perform first, second, and third-party Quality Management System (QMS) audits in accordance with ISO 9001:2015 and ISO 19011:2018, while applying the auditing principles of ISO/IEC 17021-1. Through interactive workshops, role-playing exercises, and practical audit simulations, participants gain the competence and confidence to lead audit teams and evaluate the effectiveness of Quality Management Systems.

The course provides comprehensive coverage of audit planning, audit team management, process-based auditing, interviewing techniques, evidence collection, nonconformity reporting, corrective action evaluation, audit reporting, and closing meetings. Successful completion prepares participants to perform professional management system audits and pursue registration as an IRCA Certified Lead Auditor.

Expected Learning Outcomes

Upon successful completion of this course, participants will be able to:

• Explain the principles and requirements of ISO 9001:2015.
• Interpret ISO 9001 requirements in an auditing context.
• Apply the auditing principles of ISO 19011 and ISO/IEC 17021-1.
• Plan, organize, and lead Quality Management System audits.
• Prepare audit plans, checklists, and working documents.
• Conduct effective opening and closing meetings.
• Gather, verify, and evaluate objective audit evidence.
• Interview auditees using professional auditing techniques.
• Identify, classify, and report audit findings and nonconformities.
• Evaluate corrective actions and verify their effectiveness.
• Prepare professional audit reports.
• Lead audit teams with confidence and competence.

Language: Arabic & English

Duration: 40 Hours (5 Days) Delivery: Classroom or In-House

Certificate: IRCA Approved Certificate (upon successful completion) Examination: Yes

Prerequisites: A good understanding of ISO 9001:2015 and Quality Management Systems is recommended.

Target Audience: Quality Managers, Lead Auditors, Internal Auditors, Management Representatives, Consultants, Certification Professionals, and individuals seeking internationally recognized Lead Auditor qualifications.

Course Fee: Contact LSQA for current course fees, schedules, and registration details.

Certificate: IRCA Registered

Exam: Yes (2 Hours)

Pre-requisites: ISO 9001:2015 Fundamentals

Educational approach

This training is based on both theory and best practices used in QMS audits:-

- Lecture sessions are illustrated with practical questions and examples
- Practical exercises include examples and case study discussions
- Mock Exam & IRCA Approved Exam